Frequently asked questions

Swiftchem supplies a wide range of laboratory products, including laboratory equipment, laboratory chemicals, glassware, plasticware, consumables, safety products, and scientific instruments. We serve research laboratories, educational institutions, healthcare facilities, industrial laboratories, and manufacturing companies throughout South Africa.

We supply both businesses and individual customers. Some regulated chemicals may require additional documentation or verification before an order can be processed in accordance with South African regulations.

Simply browse our online store, add the products you need to your cart, and proceed to checkout. Follow the payment instructions, and once your order has been confirmed, we will begin processing it.

We use a secure third-party payment gateway to process online payments. Depending on the payment provider, you may be able to pay using credit cards, debit cards, instant EFT, or other supported payment methods. Your payment information is encrypted and handled securely.

Yes. All online payments are processed through a trusted third-party payment gateway using industry-standard encryption and security protocols. Swiftchem does not store your banking or card details.

Orders are typically processed within 2–5 business days for products that are in stock. Delivery times depend on your location within South Africa and product availability. Once your order has been dispatched, you’ll receive tracking information.

Shipping costs are calculated during checkout based on your delivery location, the size and weight of your order, and the courier selected through Bob Go.

If an item is temporarily unavailable, we’ll notify you as soon as possible. Depending on availability, you may choose to wait for new stock, select an alternative product, or request a refund for the unavailable item.

If an item is temporarily unavailable, we’ll notify you as soon as possible. Depending on availability, you may choose to wait for new stock, select an alternative product, or request a refund for the unavailable item.