Privacy Policy

 

1. Introduction

Swift Chem (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act, 25 of 2002, and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, purchase products from us, or otherwise interact with us.

 

2. Personal Information We Collect

We may collect and process the following categories of personal information:

Identity and Contact Information

  • Full name

  • Company name (where applicable)

  • Identity or registration number (where legally required)

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Transaction Information

  • Order history

  • Purchased products

  • Delivery information

  • Payment transaction details

Please note that payment card information is processed directly by authorised third-party payment service providers and is not stored by Swift Chem.

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage information

  • Cookie and analytics data

Regulatory Information

Where required by law or regulatory requirements relating to certain products, we may collect and retain additional information necessary to verify eligibility to purchase regulated products.

 

3. How We Use Personal Information

We process personal information for one or more of the following purposes:

  • Processing and fulfilling orders;

  • Delivering products and arranging courier services;

  • Providing customer support;

  • Managing customer accounts;

  • Processing payments;

  • Verifying customer identity where required;

  • Complying with legal and regulatory obligations;

  • Maintaining records required by applicable laws;

  • Detecting and preventing fraud, abuse, and security incidents;

  • Improving our website, products, and services;

  • Sending administrative communications relating to orders and accounts;

  • Sending marketing communications where permitted by law.

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4. Lawful Grounds for Processing

We process personal information where:

  • Processing is necessary to perform a contract with you;

  • Processing is necessary to comply with legal obligations;

  • Processing is necessary for our legitimate business interests;

  • You have provided consent where consent is required by law.

 

5. Direct Marketing

Where permitted by law, we may send you promotional information regarding our products, services, special offers, or updates.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.

 

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Enable website functionality;

  • Improve website performance;

  • Analyse website traffic;

  • Enhance user experience.

You may disable cookies through your browser settings, although some website functionality may be affected.

 

7. Sharing Personal Information

We do not sell personal information to third parties.

We may share personal information with:

  • Third-party courier and logistics providers;

  • Payment service providers;

  • Website hosting and technology service providers;

  • Professional advisers and auditors;

  • Regulatory authorities and government bodies where legally required;

  • Law enforcement agencies where required by law.

Third parties receiving personal information are required to protect and process such information in accordance with applicable privacy laws.

 

8. International Transfers

Some service providers may store or process personal information outside South Africa.

Where personal information is transferred internationally, Swift Chem will take reasonable steps to ensure that appropriate safeguards are implemented and that such information receives an adequate level of protection.

 

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Certain records may be retained for longer periods where required by tax, accounting, regulatory, or other legal requirements.

 

10. Information Security

Swift Chem implements appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

 

11. Your Rights Under POPIA

Subject to applicable law, you may:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request deletion of information where legally permissible;

  • Object to certain processing activities;

  • Withdraw consent where processing is based on consent;

  • Request information regarding the processing of your personal information;

  • Lodge a complaint with the Information Regulator of South Africa.

 

12. Information Officer Contact Details

Questions, requests, or complaints regarding this Privacy Policy or the processing of personal information may be directed to:

Information Officer

Email: info@swiftchem.co.za

You also have the right to lodge a complaint with the Information Regulator (South Africa).